Privacy Policy
Last updated on 5 November 2026.
Who we are and our role as data controller
informexa operates this website as the data controller under UK GDPR and the Data Protection Act 2018. We are responsible for deciding how and why personal data is processed when you visit our site or use our services related to professional video feeds, live signal management, content distribution, camera operations and high-quality broadcast feeds for news and television.
Scope of this notice
This policy applies to all visitors to the site, including individuals who submit enquiries via the contact form, request information about our media services, or interact with our cookie banner. It covers data collected directly from you and through automated means during your use of the site.
Categories of personal data and sources
We collect contact details such as name, email address and any message content you provide through the contact form. Usage data including IP address, browser type, pages visited and interaction with the cookie banner is obtained automatically. No data is collected from third-party sources beyond standard analytics tools necessary for site operation.
Purposes of processing and legal bases
We process data to respond to enquiries on the legal basis of legitimate interests and contract performance. Cookie data supports site functionality and analytics on the basis of consent under PECR. Service-related communications rely on legitimate interests to maintain and improve our broadcast feed operations.
Whether providing data is required
Supplying contact information through the form is voluntary. Refusing to provide it prevents us from responding to your query. Essential cookies are required for basic site navigation; declining non-essential cookies limits analytics features but does not block core content access.
Cookies and similar technologies
We use cookies for essential functions, performance measurement and preference storage. Full details, including how to manage preferences, are set out in our separate Cookie Policy which is linked from the site-wide cookie banner.
Processors, recipients and legal disclosures
Service providers such as hosting platforms, email delivery systems and analytics providers act as processors under contract. Data may be disclosed if required by law, court order or regulatory authority. No sale of personal data occurs.
International transfers
Where processors are located outside the UK we rely on UK adequacy regulations or standard contractual clauses approved by the Information Commissioner’s Office to protect your data during transfer.
Retention periods
Contact form data is retained for twelve months after the last correspondence. Usage logs are kept for up to twenty-four months for security and improvement purposes. Cookie consent records are stored for the duration stated in the Cookie Policy.
Security and data minimisation
Appropriate technical and organisational measures protect data against unauthorised access. We collect only the minimum information necessary for the stated purposes and regularly review access controls.
Your data subject rights
You may request access, rectification, erasure, restriction, portability or objection to processing by contacting us at [email protected]. We will respond within one month in most cases.
Withdrawing consent and objecting to marketing
Where processing relies on consent you may withdraw it at any time via the cookie banner or by emailing [email protected]. You have an absolute right to object to direct marketing.
Right to complain
If you are unsatisfied you may lodge a complaint with the Information Commissioner’s Office at ico.org.uk or by post to their offices in Wilmslow.
Children and age restrictions
Our services target professional broadcasters and media organisations. We do not knowingly collect data from individuals under 18. If we become aware of such data it will be deleted promptly.
Automated decision-making and profiling
No automated decisions or profiling that produce legal or significant effects are made using personal data collected on this site.
Changes to this policy
We may update this policy to reflect legal or operational changes. The effective date appears at the top of the page. Continued use of the site after updates constitutes acceptance of the revised terms.